At OutdoorSportsExpress.com, we value your satisfaction with your purchases. This Refund Policy outlines our guidelines for returning and refunding items purchased online or via phone. Please read this policy carefully and feel free to contact our customer support team if you have any questions or concerns.
Returns and Refunds Eligibility:
- You may return an unused item within 14 days from the date of purchase or receipt for a refund.
- To be eligible for a refund, the item must be in its original condition, with all tags, packaging, and accessories intact.
- Shipping and handling fees will not be refunded.
Refund Method:
- Refunds will be issued using the same payment method as the original transaction. If you made your purchase with a credit card, the refund will be credited back to the original card.
Exclusions:
- Discounted items (items purchased with a promotional code or during a sale event) are considered final sale and cannot be refunded.
Return Process:
- To initiate a return, please follow these steps:
1) Contact our customer support team at cs@outdoorsportsexpress.com to request a Return Authorization Number (RAN).
2) Pack the item securely in its original packaging, including all accessories and tags.
3) Clearly label the package with the RAN provided by our customer support team.
4) Ship the package to the address provided with the RAN. Please note that you are responsible for return shipping costs.
Processing Time:
- Once we receive your returned item, please allow up to 3 business days for our team to inspect and process the return.
- Refunds will be issued promptly after the inspection is complete.
Communications
- We will notify you via email once your return is processed, and the refund is initiated.
- If you have any questions or concerns regarding your return or refund status, please don't hesitate to contact our customer support team.
Contact Information:
- If you need assistance or have any inquiries related to our refund policy, you can reach our customer support team at cs@outdoorsportsexpress.com.
By making a purchase on OutdoorSportsExpress.com, you acknowledge and agree to abide by the terms and conditions of this Refund Policy. We reserve the right to update or modify this policy at any time, and any changes will be posted on our website.
Thank you for choosing OutdoorSportsExpress.com for your outdoor sports and equipment needs. We appreciate your understanding and look forward to serving you again in the future.
